Frequently Asked Questions
Why should I choose Norlivo Pets?
At Norlivo Pets, we focus on offering quality pet products at competitive prices. Our aim is to provide a simple and reliable shopping experience, with clear product information and helpful customer support.
When will I receive my order?
Orders are usually processed within 1–3 business days.
Our estimated Ireland delivery times are:
-
Economy Delivery: 5–8 business days – Free
-
Standard Delivery: 3–4 business days – €15
Delivery times are estimates and may occasionally be affected by public holidays, courier delays, or other circumstances outside our control.
Once your order has been dispatched, you will receive tracking information where available.
What if I have feedback or a question about a Norlivo Pets product?
We’re happy to help with questions, feedback, or concerns regarding our products or orders.
You can contact us using the following details:
Telephone: +353 51 341 477
Email: contact@norlivopets.com
We offer a 30-day return policy. For full eligibility requirements and instructions, please refer to our Return & Refund Policy.
What are your customer support hours?
Our customer support team is available from 10:00 AM to 6:00 PM, Monday to Saturday.
You can still send us an email outside these hours, and we will respond as soon as possible during our customer support hours.
Contact Us
Norlivo Pets
2 Castle St
Loughrea, H62 P499
Ireland
Telephone: +353 51 341 477
Email: contact@norlivopets.com